Privacy Policy
Last Updated: 11-06-2025
1. Introduction
At Sohum, we understand that privacy is paramount, especially when dealing with sensitive content removal requests. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our digital reputation management and content removal services.
Our Privacy Commitment: We maintain the highest standards of confidentiality and data protection because we understand the sensitive nature of the content and situations our clients face.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name and contact information (email, phone number)
- Identity verification documents (when required)
- Payment information (processed through secure third-party providers)
- Communication records (emails, chat logs, support tickets)
2.2 Case-Related Information
- URLs and details of content to be removed
- Screenshots or evidence of harmful content
- Your relationship to the content (victim, subject, legal representative)
- Documentation supporting your removal request
- Legal standing and authorization details
2.3 Technical Information
- IP address and device information
- Browser type and version
- Website usage patterns and analytics
- Cookies and tracking technologies
2.4 Sensitive Information
Given the nature of our services, we may handle sensitive information including:
- Details about harassment, defamation, or privacy violations
- Evidence of non-consensual intimate content
- Information about deepfakes or impersonation
- Personal circumstances related to the harmful content
3. How We Use Your Information
3.1 Service Delivery
- Process and execute content removal requests
- Communicate with platforms and content hosts
- Provide case updates and status reports
- Verify your legal standing to request removal
3.2 Legal and Compliance
- Comply with legal obligations and court orders
- Cooperate with law enforcement when legally required
- Maintain records for legal documentation
- Ensure compliance with platform policies
3.3 Service Improvement
- Improve our content removal strategies
- Enhance our platform and user experience
- Develop new services and features
- Analyze service effectiveness (using anonymized data)
3.4 Communication
- Send service updates and case notifications
- Provide customer support
- Send important policy or service changes
- Respond to your inquiries and requests
4. Information Sharing and Disclosure
4.1 No Sharing Without Consent
We DO NOT share, sell, or disclose your personal information or case details to third parties without your explicit written consent, except as outlined in this policy.
4.2 Service Providers
We may share limited information with trusted service providers who assist in:
- Payment processing (encrypted and secure)
- Technical infrastructure and hosting
- Legal consultation and representation
- Platform communication and negotiation
All service providers are bound by strict confidentiality agreements and data protection requirements.
4.3 Legal Requirements
We may disclose information when required by law:
- Court orders or subpoenas
- Law enforcement investigations
- Legal proceedings related to your case
- Regulatory compliance requirements
4.4 Platform Communication
We share necessary information with platforms and content hosts to:
- Submit takedown requests
- Provide evidence for content removal
- Comply with platform reporting requirements
- Negotiate content removal or suppression
5. Data Security and Protection
5.1 Security Measures
We implement industry-standard security measures:
- End-to-end encryption for sensitive communications
- Secure data storage with access controls
- Regular security audits and updates
- Multi-factor authentication for staff access
- Secure file transfer protocols
5.2 Data Minimization
We collect and retain only the minimum information necessary to provide our services effectively.
5.3 Staff Training
All staff members receive comprehensive training on:
- Data protection and privacy requirements
- Confidentiality protocols
- Secure handling of sensitive information
- Incident response procedures
6. Data Retention and Deletion
6.1 Retention Period
We retain your information for:
- Active cases: Duration of service plus 1 year
- Completed cases: 3 years for legal and compliance purposes
- Communication records: 2 years
- Payment records: As required by financial regulations
6.2 Secure Deletion
When retention periods expire, we securely delete your information using industry-standard data destruction methods.
6.3 Right to Deletion
You may request immediate deletion of your information, subject to legal and compliance requirements.
7. Your Privacy Rights
7.1 Access Rights
You have the right to:
- Access your personal information we hold
- Request copies of your data
- Receive information about how we process your data
- Obtain details about data sharing and transfers
7.2 Correction and Updates
You may:
- Correct inaccurate personal information
- Update your contact details
- Modify communication preferences
- Amend case-related information
7.3 Data Portability
You can request your data in a portable format for transfer to another service provider.
7.4 Opt-Out Rights
You may opt out of:
- Non-essential communications
- Marketing materials (if any)
- Data processing for service improvement
- Cookies and tracking (with limited functionality)
8. International Data Transfers
If we transfer your data internationally, we ensure:
- Adequate protection through legal frameworks
- Standard contractual clauses with recipients
- Compliance with applicable data protection laws
- Your rights remain protected regardless of location
9. Cookies and Tracking Technologies
9.1 Cookie Usage
We use cookies for:
- Essential website functionality
- Security and authentication
- Analytics and performance monitoring
- User experience improvement
9.2 Cookie Control
You can control cookies through:
- Browser settings and preferences
- Our cookie consent management
- Third-party opt-out tools
- Direct communication with us
10. Third-Party Links and Services
Our website may contain links to third-party services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before sharing information.
11. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If we become aware of such collection, we will promptly delete the information.
12. Privacy Policy Updates
12.1 Notification of Changes
We will notify you of material changes to this Privacy Policy through:
- Email notifications to registered users
- Website announcements
- Direct communication for active cases
12.2 Continued Use
Continued use of our services after policy updates constitutes acceptance of the changes.
13. Data Breach Response
In the event of a data breach:
- We will investigate and contain the breach immediately
- Affected users will be notified within 72 hours
- Regulatory authorities will be informed as required
- We will provide support and guidance to affected users
14. Contact Information
4.1 Privacy Officer
For privacy-related questions or concerns, contact our Privacy Officer:
Phone: +971 56 228 5451
14.2 General Contact
Sohum.one
Website: https://sohum.one
15. Jurisdiction and Compliance
This Privacy Policy is governed by the laws of India and complies with applicable data protection regulations including:
- Digital Personal Data Protection Act (DPDP)
- Other applicable regional privacy laws
16. Emergency Situations
In cases involving immediate safety threats or legal emergencies, we may expedite certain processes while maintaining maximum privacy protection possible under the circumstances.
Your privacy and confidentiality are our top priorities. We are committed to protecting your sensitive information while helping you regain control of your digital reputation and peace of mind.
